Privacy Policy

Privacy Policy

RUKSLY operates this website and online store, including all information, content, features, tools, products, and related services (collectively, the “Services”).

RUKSLY is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, process, store, and disclose your personal information when you access or use our Services, make a purchase, communicate with us, or otherwise interact with our website.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect the following categories of personal information:

Contact Information

• Full name
• Shipping address
• Billing address
• Email address
• Phone number

Payment Information

• Payment method details
• Billing information
• Transaction information

Payment information is processed securely through third-party payment providers. RUKSLY does not store full payment card information.

Account and Order Information

• Purchase history
• Order details
• Customer account information

Customer Support Communications

• Messages sent to our customer support team
• Requests, complaints, and feedback

Device and Usage Information

• IP address
• Browser type
• Device information
• Operating system
• Website interaction data
• Cookies and similar technologies

Sources of Information

We collect personal information:

Directly From You

When you:

• Place an order
• Contact us
• Subscribe to marketing communications
• Create an account

Automatically

Through:

• Cookies
• Analytics tools
• Website technologies
• Shopify services

From Service Providers

Including:

• Shopify
• Payment processors
• Shipping carriers
• Fraud prevention services

From Marketing Partners

Where permitted by applicable law.

How We Use Your Information

We use your personal information to:

• Process and fulfill orders
• Process payments
• Deliver products
• Provide customer support
• Improve our website and services
• Personalize your shopping experience
• Detect and prevent fraud
• Maintain website security
• Comply with legal obligations
• Send marketing communications where permitted by law

Sharing of Personal Information

We may share your personal information with:

Shopify

Our e-commerce platform provider.

Service Providers

Including:

• Payment processors
• Shipping carriers
• Hosting providers
• Analytics providers
• Customer support providers

Marketing Partners

To help us advertise and market our products, subject to applicable laws.

Legal Authorities

When required by law, court order, legal process, or to protect our rights.

Business Transfers

In connection with a merger, acquisition, sale of assets, or other business transaction.

Shopify

Our store is hosted by Shopify.

Your information may be processed by Shopify according to Shopify’s Privacy Policy:

https://privacy.shopify.com

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Operate our website
• Improve functionality
• Analyze website traffic
• Personalize content
• Measure advertising performance

You can manage cookie preferences through your browser settings.

Disabling cookies may affect certain website features.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of any third-party websites.

We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our Services are not directed to children under the age of 16.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us immediately so that we can remove the information.

Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of transmission over the internet or electronic storage is completely secure.

Therefore, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders
• Provide customer service
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Retention periods may vary depending on the nature of the information and legal requirements.

Your Privacy Rights

Depending on your country, state, or region of residence, you may have rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of personal information
• Restriction of processing
• Data portability
• Objection to certain processing activities
• Withdrawal of consent
• Management of marketing preferences

To exercise any applicable privacy rights, please contact us using the information below.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence, including Canada, the United States, and other jurisdictions where Shopify and our service providers operate.

Where required, we rely on appropriate legal safeguards to protect personal information during international transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

We encourage you to review this Privacy Policy periodically.

Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

RUKSLY

Email: contact@ruksly.com

Phone: +32 490 61 33 10

Address:
Avenue du Gerbier 50
4100 Boncelles
Belgium