Return & Refund Policy

At RUKSLY, we offer a 30-day return policy. This means you have 30 days after receiving your order to request a return.

Eligibility Requirements

To be eligible for a return, your item must:

• Be in the same condition as received
• Be unused and unworn
• Include all original tags
• Be returned in its original packaging
• Be accompanied by proof of purchase

To initiate a return, please contact us at:

contact@ruksly.com

Returns should be sent to:

RUKSLY
Avenue du Gerbier 50
4100 Boncelles
Belgium

If your return is approved, we will provide return instructions and, where applicable, a return shipping label.

Returns sent without prior authorization may not be accepted.

For any questions regarding returns, please contact:

contact@ruksly.com

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products
• Gift cards
• Final sale or clearance items
• Used, worn, damaged, or soiled products

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

If you would like a different model, color, or style, we recommend:

1. Returning the original item.
2. Placing a new order once your return has been approved.

Return Shipping Costs

Defective, Damaged, or Incorrect Items

If the return is due to our error or a defective product, return shipping costs will be fully covered by RUKSLY.

A prepaid return label will be provided when applicable.

Customer Preference Returns

If the return is due to a change of mind or preference (such as color, style, or size selection), return shipping costs are the customer’s responsibility.

You may:

• Use a shipping carrier of your choice; or
• Request a prepaid return label from us, in which case the label cost may be deducted from your refund.

Refunds

Once your return has been received and inspected, you will receive an email confirmation.

If approved, your refund will be issued to the original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact:

contact@ruksly.com

Refund Refusals

We reserve the right to refuse a refund if the returned item does not meet the eligibility requirements outlined in this policy.

Items returned in used, damaged, incomplete, or unsellable condition may be rejected and returned to the customer.